Help and support

Frequent Asked Questions


Using Task Zebra Service


Does it cost me anything to use the website? 

No. Task Zebra is free to use to sign up and raise tasks.


How do I register? 

Follow the steps on the homepage to post a job and your account will get registered.


How do I create a job/task? 

If it is the first time you have come to our website follow the steps on the homepage to post a job and your account will become registered. If you are a returning user you can also do this and then login or login first and post a job/raise a task.


Who are our professionals? 

Our professionals are local trade people or qualified professionals in their field. Verified professionals will have a verified tick mark next to their profile.


How do you use my data? 

We do not sell or refer your data to any 3rd parties or to the professionals registered on our website. Your contact details are only revealed to the professional whose quote you decide to accept in order for you to better negotiate a deal.


How do I change the details on my profile? 

To edit your details, please login and go you’re your account. Here you can edit your details.


How do I contact the professional who has provided a quote? 

Once you have accepted a quote, you will receive contact details of the professional(s) whose quote(s) you have accepted and you can contact them to take things forward.


Are the quotes legally binding? 

No, once you have accepted a quote on our website you are not legally bound to go ahead with this. 


How do I pay the professional for the job completed? 

Once you have accepted a quote and contacted the professional you can discuss this and agree terms with your chosen professional.


I have signed up/registered but can’t log in? 

Most likely you need to reset your password. If this is not working, please Contact Us and we will help you access your account.


I have forgotten my password, how do I reset it? 

Please click on the ‘forgot password’ link on the login page and you can reset your password.


Do you have an app? 

No at the moment but we are working on it.


Can I edit/update my job after its been posted? 

Unfortunately this is not possible. You can cancel a job and raise a new one.


Can I cancel a job once its been updated? 

Yes you can. You can cancel a job at any point through the process.


Do professionals see my contact details, username and password? 

No one can see your username and password apart for you. Your contact details will only be shared with the professional after you have accepted a quote from them.


Task Zebra Professionals


How do I register? 

On the Task Zebra homepage you can click the "I am a professional" button and follow the instructions on the page that follows.


How do I get paid for a job? 

Once you have quoted for a job and your quote has been accepted. You can then contact the user to discuss further details about the job and agree payment terms.


What happens if I quote for a task but then decide I do not want to do it? 

If you quote for a task and it is accepted but you then do not want to go ahead then you can let the user know.


I do not see my profession on Task Zebra? 

Please Contact Us and we will look into adding your profession onto our platform.


Is Task Zebra in my city/country? 

We currently operate in Kenya but are looking to expand further into East Africa soon.


You are currently not in my area. What can I do? 

Please let us know what city you are in. We are looking to expand.


Do I need any specific qualifications to become a professional? 

No you do not but you do need to have experience in your field. If you have specified that you are qualified (hold qualifications) for your profession and are requesting to become a verified member then we will request proof of these qualifications.


Can I be a virtual only professional? 

Yes you can, if your service can be delivered virtually such as tuition.


Am I a Task Zebra employee? 

No you are not. Task Zebra is a platform that helps to connect people with professionals.


Do I need to pay to use the website? 

No you do not. But if you want the ability to quote for tasks then you need to subscribe to one of our packages on offer.


Are the quotes legally binding? 

No they are not. Task Zebra is a platform for forming connections. You can quote for a job but you are not legally obliged to do the job for this price as we understand that the requirements for the job may change to fit the customer's requirements.


Do you take any commission from me for a job I quote for?

 No we do not.


How does a user pay me for work I complete? 

Once your quote has been accepted, contact the customer to discuss this and agree terms with them.


Do you share my contact details and data with any 3rd parties? 

No we do not. We only share your details with a user if your quote is accepted by them.